Cancellation Policy

How can I cancel an order?

You can cancel free of charge at any point before your order is dispatched.

• Within the first hour — cancel it yourself straight from your order confirmation email. Scroll down to the "Changed Your Mind?" section and follow the link.
• After the first hour — email support@lunniya.com with your order number. As long as your order hasn't shipped yet, we'll cancel it and refund you in full. Orders normally leave us within 1–3 business days, so please contact us as soon as you can.

If your order has already shipped, we can't cancel it — but you can still send it back under our 30-day return policy once it arrives.

When will I get my money back?

Cancellation refunds go back to your original payment method within 10 business days. Your bank or PayPal may take a few extra days to show it on your statement.

I accidentally cancelled my order — can I resume it?

A cancelled order can't be reinstated, so the quickest fix is to place a new order at checkout. Email support@lunniya.com if you'd like us to check that the item is still available first.

I cancelled, but I'm not sure it went through. Can you confirm?

When a cancellation is processed you'll get a confirmation email. If that email hasn't arrived, send us your order number at support@lunniya.com and we'll check the status and confirm it for you.

I don't see the option to cancel myself. What now?

Some orders — including any order containing a gift card — can't be cancelled from the confirmation email. Email support@lunniya.com with your order number and what you'd like changed, and we'll take care of it.

Contact

LUNNIYA LLC
Email: support@lunniya.com
Phone: +1 (206) 803-6960
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States