FAQ
Ordering
How do I place an order?
Choose your item, add it to the cart and follow the checkout steps. You'll get a confirmation email with your order number as soon as the payment goes through. If that email doesn't arrive within a few minutes, check your spam folder and then contact us at support@lunniya.com.
Can I change or cancel my order?
Yes — you can cancel free of charge at any point before your order is dispatched, normally within 24 hours of ordering. Email support@lunniya.com with your order number and we'll cancel and refund it in full. If it has already shipped, you can still return it under our 30-day return policy.
What payment methods do you accept?
We accept PayPal. You can pay with your PayPal balance, or with a credit or debit card through PayPal without needing a PayPal account. All prices are in US dollars.
Is my payment secure?
Yes. Our checkout runs over an encrypted HTTPS connection and your payment is handled entirely by PayPal — we never see or store your card details.
Shipping & delivery
How much does shipping cost?
Shipping is free on all orders to the United States.
How long will my order take?
There are two parts to it:
- Processing: 1–3 business days to check, pack and dispatch your order.
- Delivery: 7–14 days in transit within the United States.
So most orders arrive within about two to three weeks of ordering. Delivery estimates can run longer during busy periods or if there's a problem with the delivery address.
Do you ship outside the United States?
Our standard free shipping covers the United States. If you're ordering from elsewhere, email us before you order and we'll confirm whether we can deliver to you and what it would cost. Orders crossing a border may attract duties or taxes set by your country, which are the recipient's responsibility.
How do I track my order?
You'll get a tracking number by email once your order ships. Enter it on our Order Tracking page. Tracking can take 1–4 working days to start updating after you receive the notification — that's normal and doesn't mean anything is wrong.
Why did my order arrive in more than one parcel?
If you ordered several items they may ship separately and arrive on different days. You'll get tracking for each parcel.
Returns & refunds
What's your return policy?
You have 30 days from delivery to request a return, for any reason. The item needs to be unused and in its original packaging with all parts included. Full details are on our Return & Refund Policy page.
Who pays for return shipping?
If the item is faulty, damaged or not what you ordered, we cover it — we'll send you a prepaid label and you choose a full refund or a free replacement. If you simply changed your mind, you cover the return postage.
How do I start a return?
Email support@lunniya.com with your order number, and a photo if the item arrived damaged. We'll reply within 1 business day with a return authorisation and the correct return address. Please don't post anything back before you hear from us — we can't process returns that arrive without an authorisation.
When will I get my refund?
Within 10 business days of us receiving and approving your return, back to your original payment method. Your bank may take a few extra days to show it.
Our toys
What are the toys made from?
Most of our range is solid wood with a sanded finish and non-toxic paint. A few items are made from moulded PP plastic or EPP foam. The material is listed on every product page.
What age is each toy for?
Every product page gives an age range. Please follow it — several of our toys contain small parts and are not suitable for children under 3. Adult supervision is recommended during play.
How do I clean them?
Wipe wooden toys with a barely damp cloth and dry them straight away — don't soak them or put them in the dishwasher. Plastic and foam items can be wiped with warm soapy water.
Still need help?
Email us at support@lunniya.com or call +1 (206) 803-6960. We answer emails within 1 business day, Monday to Friday.