Refund policy
We want you to be happy with your purchase. You have 30 days from the day your order arrives to request a return, for any reason.
How to start a return
Email us at support@lunniya.com with your order number and, if the item arrived damaged, a photo. We'll reply within 1 business day with a return authorisation and the correct return address for your order.
Please contact us before sending anything back. Our items ship from more than one fulfilment centre, so the return address depends on your order. Packages sent back without a return authorisation cannot be processed.
Condition of returned items
To be eligible for a return, the item must be unused and in its original packaging, with all parts included. Please include your order number or proof of purchase.
Who pays for return shipping
- If the item is faulty, damaged, or not what you ordered — we cover the return shipping. We'll send you a prepaid label, and you get a full refund or a free replacement, whichever you prefer.
- If you simply changed your mind — you cover the return shipping cost. Your original shipping is refunded in full where it was charged.
Damaged or incorrect items
Please check your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us straight away and we will make it right — no return shipping cost to you.
Items we cannot accept back
Gift cards, and items that have been personalised or custom-made to your specification. Everything else in our range can be returned under the terms above.
Exchanges
The quickest way to get the item you want is to return the one you have and place a new order once the return is approved. If you'd rather we handle the swap directly, just ask and we'll arrange it.
Cancelling an order
You can cancel free of charge at any point before your order is dispatched — normally within 24 hours of ordering. Email support@lunniya.com with your order number and we'll cancel and refund it in full.
EU and UK customers
In addition to our 30-day policy, if your order is shipped to the European Union or the United Kingdom you have a statutory right to withdraw from the purchase within 14 days of receiving it, without giving a reason. This right sits alongside our 30-day policy — whichever gives you longer applies.
Refunds
We'll let you know as soon as we've received and inspected your return. If it's approved, we refund to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the refund to your account.
If more than 15 business days have passed since we approved your return and you still haven't seen it, please contact us at support@lunniya.com and we'll chase it up.
Contact
LUNNIYA LLC
Email: support@lunniya.com
Phone: +1 (206) 803-6960
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Please note: this is our registered business address, not a returns address. Contact us for the correct return address for your order.